Terms & Conditions

Online Booking
When a booking is made, an email confirmation will be sent immediately. Please check the details carefully, and advise us if any details are incorrect.
A deposit of £25.00 per room, will be debited from your card. Should it be declined, or details are incomplete, your booking will be cancelled and we will contact you. The card must be valid for the dates booked.

Please note we require your home and mobile telephone numbers on the booking form.

Note : not all our availability is displayed  online – if you cannot see availability on the system - Please call us to check our latest booking options

Payment
Balance of payment is required on checking in or out
We accept most major credit / debit cards. Please note there is a 2.19% cash administration fee if settling with credit card - debit card flat rate 25p
For bookings of more than 3 rooms, please telephone us on _01631 562104_____
We cannot guarantee specific rooms on 1 night only bookings.
We accept : £ Sterling cash  - Visa - MasterCard -cheque
(N.B. We do not accept Amex, Diners, American Express or personal cheques)

CANCELLATION POLICY:
Deposits are non-refundable.
Cancellation with less than 2 days notice may incur the full cost of the booking unless we are able to re-let the room/s.
Curtailment of a stay will be liable for the full amount of the booking unless we are able to re-let the room/s.
Please consider taking out holiday insurance, particularly for winter bookings. We cannot be held responsible for adverse weather conditions.

No Shows

Payment of the balance of the total booking in full will be taken from the card used to secure the room/s and the reservation fee will be retained.

Check in times:
Our check-in time is between 4pm and 6pm.
  We ask our guests that arrivals outside of these hours  MUST BE ARRANGED 24 HOURS IN ADVANCE BY TELEPHONE. 01631 562104 mobile 07811128865

Rooms not occupied by 6pm may be re-let unless we have been notified in advance by phone
For your convenience and by prior arrangement luggage may be left with us outside the above times and will be stored securely until you check in.

Check out time
We ask that our guests check out of their room by  10.30 am

Smoking Policy
 Due to legislation,  Smoking is not permitted anywhere in the building.  Failure to observe this policy will result in your being asked to leave and a £50.00 cleaning charge debited from your credit/debit card.

A smoking area is provided outside on the patio.

Children
Children and babies are welcome. We have cots and high chairs available on request 

Dogs:
Only guide dogs are permitted in some rooms by prior arrangement

Disabilities
We have one ground floor double en suite that is suitable for semi disabled or guests that have a problem with climbing stairs. No steps from car park into house or dining room.